Refund policy

Returns & Exchanges

You may request a return or exchange within 7 days from the date you receive your order, in accordance with applicable Korean consumer protection laws. Returns or exchanges may be restricted where permitted by applicable law, including where:

• the product has been lost or damaged due to reasons attributable to the customer, except where packaging was opened only to inspect the product;
• the product's value has been significantly reduced due to the customer's use or consumption;
• the product's value has significantly decreased over time to the extent that resale has become difficult; or
• another statutory exception to the right of withdrawal applies.

Trying on a garment for the purpose of checking its size or condition does not automatically make it non-returnable. However, products showing signs of actual use, washing, alteration, contamination, damage, or other use that has significantly reduced their value may not be eligible for return where permitted by law. For returns due to a change of mind, size preference, or other reasons attributable to the customer, the customer is responsible for the return shipping costs. If the product is defective, damaged, incorrectly supplied, or materially different from its description or the terms of the order, SOHVE will bear the reasonable return shipping costs. These provisions do not limit any rights that cannot be excluded under applicable consumer protection law.

Refunds

Once a returned product has been received, SOHVE will inspect the product and process the applicable refund. Where a refund is required following a valid withdrawal, the product payment will be refunded within 3 business days after SOHVE receives the returned product, in accordance with applicable Korean law. For payments made by credit card or another payment provider, SOHVE will promptly request the relevant payment provider to cancel or reverse the payment as required. The time at which the refunded amount appears in your account may vary depending on your card issuer or payment provider. For a return arising solely from the customer's change of mind, the customer bears the return shipping costs. Where the return results from a defective, incorrect, or non-conforming product, SOHVE bears the applicable return costs.

Order Cancellations

Customers may request cancellation before an order has been dispatched by contacting business@sohveofficial.com. If an order has already been dispatched, the customer may exercise the applicable return or withdrawal rights described above after receiving the product. Cancellation and withdrawal rights provided by applicable consumer protection law will not be restricted by this policy.

Contact

For cancellations, returns, exchanges, or refund inquiries, please contact: SOHVE
Email: business@sohveofficial.com